then it switches to real person and he/she is able to do it.

firstly there is some automatic 'person-like-algorithm' you simply kick out by one sentence,.You can use the 'microsoft support chat'.But, although I don't like these products and their vendor very much (I do it for people who are not part of 'IT crowd' and just want to pay for MS Office), I have to admit, the Microsoft got some up-votes today:.

As I have spent several hours looking for a solution and was ready to give it up, I would like to share the experience and result (might get handy for someone):